Return & Refund Policy

Effective Date: 20-07-2026

At MUNTÉ, we are committed to providing premium personal care products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the hygienic nature of our personal care products, we do not accept returns of items that have been opened, used, or tampered with.

You may request a return if:

• You received the wrong product.

• The product arrived damaged or defective.

• The item is unopened, unused, and in its original packaging (subject to approval).

Return requests must be submitted within 7 days of receiving your order.

How to Request a Return

To initiate a return, please contact our customer support team with:

• Your order number

• Your full name

• A brief description of the issue

• Clear photos of the product (if damaged, defective, or incorrect)

Email: official.muntemain@gmail.com

Our team will review your request and provide return instructions if your request is approved.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed method after verification.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products

• Products with damaged or missing original packaging due to customer handling

• Items damaged due to misuse, improper storage, or normal wear after delivery

• Products purchased during clearance or promotional sales (unless defective)

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or refund after verifying the issue.

Order Cancellations

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

Shipping Costs

If the return is due to our error (incorrect, damaged, or defective product), MUNTÉ will cover the return shipping costs.

If the return is approved for any other reason, the customer is responsible for the return shipping charges unless otherwise agreed.

Contact Us

If you have any questions regarding this policy, please contact us:

MUNTÉ Customer Support

Email: official.muntemain@gmail.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)