Shipping Policy

Effective Date: 20-07-2026

At MUNTÉ, we are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy for information about order processing, delivery, and shipping.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation message with your tracking details, where available.

Shipping Coverage

We currently ship across Pakistan.

If international shipping becomes available, this policy will be updated accordingly.

Estimated Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 business days

• Other Areas: 3–7 business days

• Remote Locations: Delivery times may vary depending on courier service availability.

Please note that delivery times are estimates and may be affected by weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are displayed during checkout before your order is confirmed.

From time to time, MUNTÉ may offer free shipping promotions. Any applicable conditions will be clearly communicated on our website.

Order Tracking

Once your order has been dispatched, you will receive tracking information via email, SMS, or WhatsApp (where available), allowing you to monitor the delivery status of your package.

Delivery Attempts

Our courier partners may attempt delivery more than once. If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

Additional shipping charges may apply for reshipping returned orders.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before completing your order.

MUNTÉ is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged or Missing Items

If your order arrives damaged, incomplete, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos of the package and product

• A brief description of the issue

We will review your request and arrange a replacement or other appropriate resolution if applicable.

Cash on Delivery (COD)

Cash on Delivery (COD) is available in eligible locations across Pakistan.

Please ensure that the exact payment amount is available when your order is delivered.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

MUNTÉ Customer Support

Email: official.muntemain@gmail.com

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (PKT)